Dear Friends, at Ditsy Flowers, I want you to adore every product you receive. However, I understand that sometimes, the delicate nature of our items means they may occasionally incur shipping-related damage. If this ever happens, please don't hesitate to reach out.
I'm here to make it right.
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And if you're gifting our botanical treasures, I want the recipient to be as enchanted as you are. That's why I've made our returns and exchanges as easy and welcoming as strolling through a fragrant garden with an old friend. Your satisfaction is my utmost priority, and I'm here to ensure your experience with us is nothing short of delightful.
Our Return Policy
Our return policy offers a generous 30-day window for your peace of mind.
We'll gladly accept unused, undamaged, and unaltered merchandise for return or exchange. All items must be returned in original packaging.
Defective items may still be accepted.
To initiate a return, please get in touch with me using the "Let's Chat!" button or by sending an email to ditsyflowersco@gmail.com.
When you contact me to initiate a return, kindly provide the following information for a smooth process: your name, order number, and a brief description of the reason for your return. This will help me assist you efficiently and ensure a hassle-free experience.
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If your return is approved, I'll provide you with detailed instructions on how to proceed with the return shipping process. I'm here to make this as straightforward as possible for you.
How to Process a Return
Our Damage Policy
I kindly ask that you carefully inspect your product upon arrival to ensure it's free from damage and that all items are present as expected. Your satisfaction is my priority, and I want to address any concerns promptly.
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If you discover any damage or if you find that an item is missing, please know that I'm committed to making it right.